We're here to help
Questions about an order or choosing the right product? Our team replies quickly and genuinely cares.
Email us
Write to petifo.official@gmail.com or use the form below and we'll get back to you.
Response time
We aim to reply within 24 hours, seven days a week.
Quick answers
Many questions are covered on our FAQ, Shipping, Returns and Track order pages.
Frequently asked questions
Everything you need to know about shopping with Petifo.
Can't find your answer? Contact us and we'll be happy to help.
Orders & delivery
Where do you ship?
We ship across the EU, and shipping is free on every order.
How long does delivery take?
Orders are dispatched within 1–2 business days. Delivery typically takes 3–7 business days depending on your country. You'll always see the estimated delivery time on the product page.
How do I track my order?
As soon as your order ships we email you a tracking link. See Track your order.
Payment
Which payment methods can I use?
Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, PayPal and Klarna. With Klarna you can pay later or in instalments.
Is checkout secure?
Yes. All payments are encrypted and processed through secure, PCI-compliant providers.
Returns & refunds
What is your return policy?
You have 30 days to return an item. See Returns & Cancellation.
How long do refunds take?
Once your return arrives, refunds are processed within 7 days to your original payment method.
Products
Can you help me choose the right product?
Absolutely — message us and we'll recommend the best fit for your pet.
Still have a question?
Our team is happy to help with anything at all.
Contact usSend us a message
Include your order number for order enquiries. For product advice, tell us about your pet and the product you are considering.
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